DealBook® 360 Support

Q. When I log into DealBook® 360, a window pops up that reads “Connection options” with a space below it that reads “URL.”
A. You may receive this message if the DealBook® 360 connection URL is blank or incorrect. In the URL box, enter the necessary URL:

Live system: http://live.gftfutures.com:8080/naming.ior
Demo system: http://demo.gftfutures.com:8080/naming.ior

Q. How do I use the crosshair tool on the charts?
A. You can use the crosshair tool by holding down your right mouse button while dragging your mouse pointer across the charts.

Q. How do I access DealBook® 360 if I am behind a firewall?
A. With the introduction of DealBook® 360, we included a technology called "HTTP tunneling" that, in many cases, will bypass firewall or router restrictions.

To enable HTTP tunneling, select your desired system (live or demo) from the DealBook® 360 login window, and click the three small dots (...) to the left of the login button.

You will be presented with a Connection Options window.

If you are using the live system, change the URL to http://live.gftfutures.com:80/naming.ior.

If you are using the Demo system, change the URL to http://demo.gftfutures.com:80/naming.ior.

Once changed, check the box labeled "Use HTTP Tunneling" and click "Ok."

If you are able to connect after this, please refer to the firewall manufacturer's instructions, or contact the firewall manufacturer directly to see how you can add DealBook® 360 as a trusted application.

If your next login attempt does not connect, it is likely that your computer has other software firewall restrictions or is using a proxy server. If behind a proxy server, click the three small dots(…) again to the left of the login button.

You will be presented with a Connection Options window.

From within this window check the option marked “Use HTTP Proxy”. In many situations you can also click on the button “Use Internet Explorer Proxy Settings” to fill in the various fields automatically (such as URL, Port, etc). If these fields do not populate, you will need to contact your ISP or IT department for the information to enter into these fields. Note: Not all proxy servers will require a user name and password, so your ISP or IT department may not have these fields to provide you.

If the above does not work, then the proxy server has to have ports 17326, 8080 and 443 open for bi-directional traffic. If it is not possible for the proxy server to accommodate this, it may be necessary to request a connection separate from the proxy server in order to facilitate connection to DealBook® 360. Please contact your ISP or IT department with these instructions to see how the proxy can be lifted or reconfigured to allow access.

Q. What do I do if I get the message "You are already registered with another demo user"?
A. This message means that you already had another demo account that expired, and you cannot register for another one. If you have an open account with GFT with a balance of over $1000, or have begun the account opening process, we can extend your demo account free of charge. Please send your live account number along with your Demo User ID and we can reactivate and extend your demo account. Contact us now.

Q. What do I do if I get the message "Your demo login has expired?"
A. This means that your demo account is expired and you should contact your Sales Specialist or our technical support department.

Q. How do I get my DealBook® 360 demo extended if I have a Futures Trading Account with a balance over $1000?
A. Please contact us with your name, live account number and demo user ID.

Q. How do I set up SMS alarms in DealBook® 360?
A. In DealBook® 360, select File -> Configure -> Parameters -> User Details and enter your mobile phone number to begin receiving SMS alerts.

Q. When I run the demo fix program I get an error message stating that the application is expired and to contact the vendor. What do I do?
A. This error message means that the demo fix program that you currently have is expired. Due to the nature of the demo fix program, it is time sensitive and has to be run as soon as possible after you receive it. Also, please make sure that your computer clock is set to your correct date and time. If it is set incorrectly, it may cause the fix to prematurely expire. Please contact us to receive the updated fix.

Q. How do I download the latest release of DealBook® 360?
A. The latest release of DealBook® 360 is available here.

Q. I have a live account but have not received any news messages for a while. How do I fix this?
A. Please contact us to let us know if you are not receiving any news within DealBook® 360.

Q. I forgot and lost my demo account login information. How can I get another copy?
A. Please contact us to have your demo login information resent to you.